Consignment & FAQ's

FAQ'S

Q: Are your items mens or womens?
A: All items listed on our website are MEN's unless otherwise stated as WOMEN's. Most of our items are made to be worn unisex. 
If you have any questions regarding sizing on particular items please send us an email through the 'contact us' page.

Q: Do you accept returns or exchanges?
Unfortunately, being a consignment store we do NOT accept any form of returns or exchanges. All sales made on our website or in our store are FINAL.
To successfully place an order on our website you must agree to our terms & conditions.

https://underratedmelbourne.com/pages/terms-conditions 

Q: Where is your store located?
A: 440 Docklands Drive, Docklands VIC 3008, Australia.

Q: How do I get there?
A: 

Free tram

The free tram zone includes routes 70, 86 and 35 (City Circle), with trams departing from The District Docklands (stop D11 – Docklands Drive) every 4 minutes. Southern Cross Station is just a walk over the Bourke Street pedestrian bridge from Harbour Esplanade.


Bus

A local bus route 220 will also drop visitors off at The District Docklands (Footscray Rd & Little Docklands Drive). Buses run every 15 minutes, 7 days a week. Visit www.ptv.vic.gov.au for timetable information.


Train

Take the train to Southern Cross Station and walk over the Bourke Street pedestrian bridge to Harbour Esplanade. Walk or take the tram along Docklands Drive.

Q: Do you ship outside of Australia?
A: Yes, we ship internationally! 
For international enquiries email us at sales@underratedmelbourne.com

Q: What is your consignment fee?
A: We charge a 15% consignment fee for all of our consignments.

Q: What products do you take for consignment? 
A: We accept all kinds of sneakers/apparel/accessories, as long as they are in brand new condition. 

Q: How do I list an item for you to consign?
A: Please come in store and we can set up a consignor account for you to get you started selling your kicks and hype items!

Q: You don't have an item listed that I want or it is sold out, how can I get it?
A: We can source many products. If there is a product that is not listed or is sold out, email us at sales@underratedmelbourne.com with the size and item description and we will locate the item for you.

CONSIGNMENT