Returns Policy

RETURNS

UNDERRATED MELBOURNE DOES NOT ACCEPT RETURNS FOR A CHANGE OF MIND OR INCORRECT SIZE PURCHASED.

PLEASE SHOP CAREFULLY AS THIS IS OUR POLICY.

FOR FURTHER INFORMATION ON THIS POLICY PLEASE REFER TO: https://www.consumer.vic.gov.au/products-and-services/business-practices/store-policies/change-of-mind

UNDERRATED MELBOURNE DOES NOT ACCEPT RETURNS ON CONSIGNMENT ITEMS.  ALL STOCK LISTED ON OUR WEBSITE IS CONSIGNMENT UNLESS OTHERWISE STATED.

Consignment items we carry and offer on this site are provided by independent owners. Once an item sells the owner receives payment for their merchandise. Because of this, we are unable to process returns or exchanges for consignment items.

If you have any questions or concerns on consignment or with regard to sizing or condition of a specific product on our site, please email us before purchasing as you will not be able to make a return/exchange. 

As sizing may differ between brands and also personal preference we recommend where possibly you visit us in store to try on the shoes you wish to purchase.