Terms & Conditions

SHIPPING & RETURNS 
SHIPPING WITHIN AUSTRALIA

For shipping within Australia UNDERRATED MELBOURNE uses Australian Registered Post and courier service such as Couriers Please.

Standard Shipping: 3-7 Days
Express Shipping: 1-4 Days

Please Note: Delivery timeframes are estimated and collected from Australia Post.
As we cannot guarantee the service of Australia Post being 100% accurate at all times.
UNDERRATED MELBOURNE will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

Please ensure that your allocated delivery address is attended and that there will be someone to sign for delivery.
All deliveries must be signed for unless otherwise stated.

For any other questions on shipping please email:
sales@underratedmelbourne.com

ORDER CONFIRMATION AND TRACKING

When your order has been placed, a confirmation email will be sent to your nominated email address. If you do not receive a confirmation email, please email us at sales@underratedmelbourne.com

You will receive a shipment confirmation email once your package has been dispatched.
You can track your parcel by the provided tracking number in the confirmation email.

PROCESSING TIMES

Purchases placed on a weekday will be processed within 72 hours of the next business day. Purchases placed on weekends and public holidays will be processed within 72 hours of the next business day.

All orders will then be dispatched from UNDERRATED MELBOURNE within 1-3 working days.

In the case of any delay to processing or dispatching times, you will be notified by email. 
Please ensure the email address entered in the checkout is attended and checked.

ITEM CANCELLATION DUE TO ERROR OR AVAILABILITY

In the very rare event that;
A sold-out item has been purchased; OR
A product has been listed at the incorrect price or listed with incorrect descriptive information or image due to a typographical error or similar genuine mistake
UNDERRATED MELBOURNE reserve the right to cancel the transaction.

You will be notified by email as soon as possible and offered either a suitable replacement or full refund. (Whichever is preferred) 

CHANGES TO YOUR ORDER

Once your order has been placed, we are unable to make any changes or cancel your order.

If you have made an error in your delivery address, please contact us via email at sales@underratedmelbourne.com immediately. If your order has already been shipped, UNDERRATED MELBOURNE accepts no responsibility for incorrect details entered.

Please note we reserve the right to cancel any order at any time.

CURRENCY, DUTIES & TAXES

All prices indicated and payments processed on this site are by default in Australian Dollars (AUD).

FOR international shipping requests please send an email to sales@underratedmelbourne.com

It is the customer’s responsibility to review all currency, duties and taxes policies before purchase and therefore agree to these terms when ordering through UNDERRATED MELBOURNE.

PAYMENT OPTIONS

We ONLY accept payments through Paypal and credit card payments.

AUTHENTICITY

UNDERRATED MELBOURNE guarantees the authenticity of every item sold, every item has been check by our staff to ensure that all items are authentic.

RETURNS

UNDERRATED MELBOURNE DOES NOT ACCEPT RETURNS FOR A CHANGE OF MIND. PLEASE SHOP CAREFULLY AS THIS IS OUR POLICY.

FOR FURTHER INFORMATION ON THIS POLICY PLEASE REFER TO: https://www.consumer.vic.gov.au/products-and-services/business-practices/store-policies/change-of-mind

UNDERRATED MELBOURNE DOES NOT ACCEPT RETURNS ON CONSIGNMENT ITEMS.  ALL STOCK LISTED ON OUR WEBSITE IS CONSIGNMENT UNLESS OTHERWISE STATED.

Consignment items we carry and offer on this site are provided by independent owners. Once an item sells the owner receives payment for their merchandise. Because of this, we are unable to process returns or exchanges for consignment items.

If you have any questions or concerns on consignment or with regard to sizing or condition of a specific product on our site, please email us before purchasing.  

CONDITIONS FOR RETURNS

We are happy to provide you with a full refund of our own branded products such as our custom UNDERRATED branded clothing and accessories where goods meet ALL of the below conditions, all other products on our website are excluded from this as they are consignment.

1. You have contacted us and requested a return form.
2. We have reviewed and accepted your return request.
3. The item is returned to us within 7 days of delivery within Australia. 
4. The item is returned in original condition (e.g. unworn, unwashed, still in original packaging including any paper and original tags attached)
5. The return is accompanied with original proof of purchase documentation.
6. Items must be shipped back within a postal box, items CAN NOT be shipped in bags (unless they were shipped originally in a bag).

IF your return does not meet ALL of the above requirements, the items will NOT be accepted for return. 

UNDERRATED MELBOURNE reserves the right to reject items that do not comply with the above conditions, and will return the item to sender.

HOW TO RETURN OR EXCHANGE

Contact us via email at sales@underratedmelbourne.com to obtain a return form, quoting your name, order number and item(s) you wish to return. 

You will receive a return form once a staff member has collected all of the above information from you.

You must then immediately send your return back to the address provided in the email

UNDERRATED MELBOURNE do not cover any postage costs associated with  returns, all costs associated with returning items to us are at the responsibility of the customer.

Please ensure you post back your return package using a traceable service as UNDERRATED MELBOURNE will not be held liable for any lost packages. 

Thank you for reading through our terms & conditions. 

Sincerely,
Underrated Melbourne